FAQ

At the end of the ride, please park your bike in the parking spots agreed with the city. These are bike racks, marked and as unmarked spots on the streets. They are shown on the map in the Rekola app as .

Returning the bike outside the parking spots is subject to a fine of 500 CZK or 20 €. Don't worry, the app will warn you in advance if you try to return outside and advise you to move the bike.

When parking in unmarked spots (you can check the spot photo in the Rekola app), please make sure your bike does not get in the way of wheelchairs, strollers or visually impaired people. Inappropriately parked bikes will be dealt with and we will warn users who are doing so.

Where do I activate it?
Go you the Rekola app menu and tap Subscriptions & Benefits button.

You can choose from 2 options:

• Subscription Standard (4 rides for 30 minutes per month, ideal for occasional riding)
• Subscription Premium (unlimited rides for 30 minutes per month, for frequent riding)

When do I pay?
Our Subscription is paid automatically each month on the same day you first activated it. Example: You'll activate it on March 24th, your prepaid period lasts until April 23rd. If you don't cancel it, next payment will occur on April 24th.

If the upcoming month doesn't have the day, the payment will occur sooner. Example: You'll activate it on March 31st, next payment will occur on April 30th. (April doesn't have 31 days). Next payment will be on May 31st.

You will pay for the Subscription only withing regular Rekola biking season: between March 21st and November 21st.

Have it under your control
You can find list of all payments under Settings and Tariff in Subscription section in Rekola mobile app. We will also inform you via email, if there is any change in your Subscription.

Simple cancellation
You can easily cancel your Subscription under Settings and Tariff in Subscription section. Just tap the button "Cancel Subscription".

When you cancel, you can still enjoy unlimited rides up to 30 minutes until the end of your prepaid period. Next payment will NOT occur and your tariff will automatically change to pay as you go.

You can cancel and activate the Subscription repeatedly as you need to throughout the year.

How can I activate the bike for 24 hours for 399 CZK in Czechia or 13 EUR in Slovakia?
In the Rekola application, go to the Subscriptions and benefits section. For the 24-hr Package, click the Details button. And then on Activate the package.

Who can use the Package?
Anyone. Works as a supplement to any tariff and benefit. You can use it with Lítačka, MultiSport card and subscription.

What does the Package allow me to do?
For a period of 24 hours (e.g. from 14:00 to 13:59 the next day) you get one very long ride or any number of shorter rides on the bike in the price of the package. For example, you can go on a long afternoon trip on Saturday and another on Sunday morning.

The package only applies to one rented bike at the same time, if you are interested in renting two bikes at the same time, the standard price list applies to the second bike. You can see the time until the end of the package in the Subscriptions and benefits section. You can ride the bike outside the city, but at the end of the ride you must return the bike to one of the designated parking spots (marked as P in the app).

For your partner or friends. Just rent your first bike, then tap the big pink button again and scan QR code from the sencond bike.

You can swipe between the bikes you have just rented. You can tell them appart by their number and name under the lock passcode.

Returning is also easy. Just return first bike and then repeat the process with second bike.

Before you can rent a bike, you need to enter your payment card in the Rekola app OR add Apple Pay or Google Pay.

Just enter your card into the app after registration via payment gateway. You will need to pay 1 CZK or 0,01 € at the begining to verify your card for future payments (rides, bike reservations etc.).

Payment gateway accepts most of debit and credit cards.

Adding Apple Pay or Google Pay is faster, just approve payments through this payment method in the app (fingerprint, Face ID, etc.) and you're good to go.

You can reserve your bike in advance for 15 minutes. Open Rekola app, find the parking spot where you would like to rent the bike and tap on it. Select the bike you wish to reserve and tap on the Reserve bike button.

We started with recycled bikes which were donated by other people (RE as recycled and KOLA as bikes in Czech, therefore REKOLA).

Right now we are providing new bikes. But still every bike has its own name, you can look them up in the app :)